Privacy Policy

1. Introduction

PRIME CONSULTING GROUP LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are in the process of registering with the Information Commissioner's Office (ICO) and adhere to the highest standards of data protection.

2. Data We Collect

We collect and process the following personal data:

• Contact details: Name, email address, telephone number, and postal address
• Company information: Company name, job title, and industry sector
• Enquiry data: Details of the services you are interested in and any messages you send us
• Technical data: IP address, browser type, and device information (collected via standard web server logs)

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your enquiries and provide consulting services
• To communicate with you about our services, including sending proposals and invoices
• To improve our website and service offerings
• To comply with legal and regulatory obligations
• To maintain accurate records for accounting and tax purposes

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary for the performance of a consulting contract
• Legitimate interests: Processing necessary for our legitimate business interests, provided your rights are not overridden
• Legal obligation: Processing necessary to comply with our legal obligations
• Consent: Where you have given explicit consent for specific processing activities

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Payment processors for the sole purpose of processing invoices
• Professional advisors (accountants, legal counsel) under strict confidentiality obligations
• Regulatory authorities where required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, client records are retained for 7 years following the conclusion of the engagement, in accordance with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing of your personal data
• Rights related to automated decision-making: Not to be subject to automated decisions

To exercise any of these rights, please contact us at support@clouddroid.eu.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. All data is stored securely and access is restricted to authorised personnel only.

9. Data Breaches

In the unlikely event of a personal data breach, we will notify the Information Commissioner's Office (ICO) within 72 hours where required, and will inform affected individuals without undue delay where the breach poses a high risk to their rights and freedoms.

10. Cookies

Our website uses essential cookies only to ensure basic functionality. We do not use tracking cookies or third-party analytics without your explicit consent.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact & Complaints

If you have any questions about this privacy policy or wish to make a complaint about how we handle your personal data, please contact us at:

PRIME CONSULTING GROUP LTD
TOWER 42 INTERNATIONAL FINANCIAL CENTRE, 25 OLD BROAD STREET, LONDON, ENGLAND EC2N 1HΝ
Email: support@clouddroid.eu

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.