Refund & Cancellation Policy
Last updated: 24 August 2026
1. Cancellation Before Services Commence
Cancellations must be requested in writing to support@clouddroid.eu. If a client cancels an engagement before any consulting services have commenced, a full refund of fees paid will be issued within 14 days of the cancellation request.
2. Refund Window
Refunds must be requested in writing within 14 days of purchase. Refund requests should be sent to support@clouddroid.eu and must include the invoice number and reason for the request.
3. No Refunds After Services Delivered
No refunds are issued after consulting services have been delivered. Once a report has been issued, a workshop has been conducted, or advisory services have been provided, the engagement is considered complete and fees are non-refundable. This reflects the bespoke nature of consulting services and the time and expertise invested in each engagement.
4. Partial Deliverables
Where an engagement involves multiple phases or deliverables, and the client cancels after some services have been delivered but before all phases are complete, no refund will be issued for phases already delivered. The client will be invoiced only for work completed to date.
5. Rescheduling
If you need to reschedule a consulting session or workshop, please provide at least 5 business days' notice. Failure to provide sufficient notice may result in the session being considered delivered for billing purposes.
6. Exceptional Circumstances
In exceptional circumstances, PRIME CONSULTING GROUP LTD may, at its sole discretion, consider a refund request outside the standard policy. Such requests must be submitted in writing and will be reviewed on a case-by-case basis.
7. Chargebacks
In the event of a chargeback or payment dispute initiated through a payment provider, we reserve the right to suspend or terminate any ongoing engagements and may pursue collection of the disputed amount. Chargebacks may also result in additional administrative fees.
8. Contact for Refund Requests
All refund and cancellation requests must be submitted in writing to:
PRIME CONSULTING GROUP LTD
TOWER 42 INTERNATIONAL FINANCIAL CENTRE, 25 OLD BROAD STREET, LONDON, ENGLAND EC2N 1HΝ
Email: support@clouddroid.eu